| Member Code | Company | 24 HR Emergency Telephone Number and Email | Claims Contact |
|---|---|---|---|
| A | CITY OF GLENDALE |
(818) 548-2011 |
Varghese George |
| AMT | ATC OUTDOOR DAS, LLC |
(866) 586-9377 Option 4 |
Noha Abd-Alla, Paralegal |
| ATC | VERIZON WIRELESS (AIRTOUCH) |
Network Operations Control Center
|
Jim Perry Ph: (949) 286-8781
|
| ATS | MCI/METRO ATS |
Last Updated: 12/10/2024 |
Last Updated: 12/10/2024
|
| B | CITY OF BURBANK |
(818) 238-3778 |
Risk Management
|
| BVE | BEAR VALLEY ELECTRIC SERVICE, INC |
(909) 273-8009 |
Carolyn Kubacki |
| COB | CITY OF BANNING |
Kris Harper – 951-282-0258 Last Updated: 5/15/2025 |
Benjamin Coffey Last Updated: 5/15/2025 |
| D | CITY OF ANAHEIM |
(714) 765-3300 (714) 765-5108 |
Karla Ocegueda (714) 765-5657 |
| E | SOUTHERN CALIFORNIA EDISON |
24-Hour Outage/Electrical Hazard Hotline: 1-800-611-1911 or visit SCE’s Outage Center at http://www.sce.com/outage Last updated: 7/10/2025 |
Claims Department
|
| EXT | EXTENET SYSTEMS (CALIFORNIA) LLC |
Extenet Network Operations Center noc@extenetsystems.com |
Extenet Systems
|
| F | CITY OF COLTON |
(909)772-7876 |
City of Colton
|
| FON | SPRINT COMMUNICATIONS CO. L.P. |
jyork@cogentco.com |
Jeffrey York |
| FTR | FRONTIER COMMUNICATIONS |
(877) 486-5667 |
CA.Structure.Access@ftr.com |
| H&T | AT&T CALIFORNIA |
Maryann Candini Phone: (209)578-7175 |
|
| ICG | M-POWER/TELEPACIFIC COMMUNICATIONS |
(800) 636-2641 |
Judy Salisbury |
| J | CITY OF RIVERSIDE |
(951) 351-6227 |
City of Clerk |
| LAC | AT&T MOBILITY |
(800) 832-6662 |
Risk Management |
| LLW | CITY OF LOMPOC |
(805) 736-2341 (POLICE DEPT.) |
City Clerk
|
| M | CITY OF LOS ANGELES DEPARTMENT OF WATER AND POWER |
(800) DIAL DWP |
John Bacon |
| MA | CITY OF AZUSA |
(626) 334-2943 (POLICE DEPT.) |
City of Azusa Ph (626) 812-5200 |
| MCI | MCI TELECOMMUNICATIONS |
Last Updated: 12/10/2024 |
Last Updated: 12/10/2024 |
| MOB | BOLDYN NETWORKS US LLC |
(866) 265-3961 |
Asset Management 121 Innovation Dr Ste 200
|
| MP | CITY OF PASADENA |
(626) 744-4673 |
Anthony Ghilardi Ashley Romero Joe Armstrong Last Updated:8/17/2022 |
| NG | CROWN CASTLE NG WEST INC. |
(888) 632-0931 DAS.NOC@crowncastle.com |
Mark T. Lauderbaugh, CPCU
|
| NXT | XO COMMUNICATIONS (NEXTLINK) |
Last Updated: 12/10/2024
|
Last Updated: 12/10/2024 |
| PBM | T-MOBILE, USA |
T-Mobile National Operation Center
Last Updated:4/22/2016 |
Shawn Henderson |
| SPR | SPRINT NEXTEL CORPORATION |
(866) 400-6040 Last Updated:4/22/2016 |
Landlord Solutions |
| STL | SONIC TELECOM, LLC. |
Sonic NOC – Network Operations Center, NOC Hotline: 877-706-5662, Email: netops@sonic.com
|
Damon Calegari Email: damon.calegari@sonic.com |
| TCA | TELEPORT COMMUNICATIONS AMERICA, LLC |
ATT: (770) 929-4870 |
Joel McKinney
|
| TWN | TIME WARNER NORTH (Zones 1-7, ZC03 & ZC01) |
ROC- 844-780-6054
|
JS Collins |
| TWS | TIME WARNER SOUTH (Zones 9-12,ZR ZC02,ZC03S & ZC04 ) |
ROC- 844-780-6054 Last Updated: 5/3/2022 |
JS Collins |
| V | CITY OF VERNON |
Control Center
|
Iman Yossi Torbati
Last Updated: 4/15/2021 |
Table Field: 24 HR Emergency Telephone Number and Email
| AFTER HOURS CONTACT FOR DOWN ATT LINES – LAST UPDATE 2/22/2023 | |
| HOURS | Mon-Fri 5pm – 7:30am Weekends staring at 5pm 24/7 through Monday 7:30am Holidays 24/7 |
| T | (888) 978-3889 |
| HLA | (888) 978-3889 |
| HSO | (888) 978-3889 |
| DAYTIME CONTACTS FOR DOWN ATT LINES | |
| DAY HOURS | M-F ONLY BEFORE 5:00PM |
| (800)247-2020 option # 3 or you can try a local contact below. | |
| T | Tulare and Kern Counties – Keith Stith at 559-442-2160 |
| HLA | LA East (South Cities and San Gabriel Valley) – Charles Berry at 310-294-7238. LA West (Metro and San Fernando Valley, including Bakersfield) – Charles Weldon at 310-291-5161. |
| HSO | San Diego County – Tyler Jones at 619-266-4688 ORANGE COUNTY and RIVERSIDE COUNTY – Brian Maloof at 562-412-6869 |